Privacy Policy

Tío Lolo's Mini Pancakes LLC ("Tío Lolo's," "we," "our," or "us") respects your privacy. This Privacy Policy explains what information we collect, how we use it, who we share it with, and the choices you have. It applies to our website and to bookings, communications, and catering services we provide.

1. Information We Collect

Information You Provide to Us

We collect information you give us directly, including when you request a quote, book an event, or contact us. This typically includes:

• Your name and the names of others involved in your event
• Email address and phone number
• Mailing address or event venue address
• Event details such as date, time, expected guest count, and dietary requirements
• Payment and billing information, processed through our third-party payment provider
• Photos, dietary notes, allergy disclosures, or other details you share with us
• Any other information you choose to send us through email, text, social media, or our contact form

Information Collected Automatically

When you visit our website, we may automatically collect:

• Device and browser type, operating system, and screen size
• IP address and general location (city/region)
• Pages visited, time on site, referring website, and click patterns
• Cookies and similar technologies (see Section 5)

2. How We Use Your Information

We use the information we collect to:

• Respond to inquiries and provide quotes
• Book, confirm, and deliver catering services
• Communicate with you about your event, including changes, reminders, and follow-up
• Process payments and issue receipts or invoices
• Plan menus, accommodate dietary restrictions, and prepare appropriate quantities
• Send marketing emails about our services, only if you have opted in
• Improve our website, services, and customer experience
• Comply with legal obligations, resolve disputes, and enforce our agreements

3. How We Share Your Information

We do not sell your personal information. We share information only in the following circumstances:

• Service Providers: We work with trusted third parties who help us operate, including payment processors (such as our card processor), website hosting providers, email services, and scheduling tools. These providers only receive the information needed to perform their service.
• Event Venues and Partners: When your event takes place at a third-party venue, we may share necessary logistical details (your name, event time, setup needs) with venue staff.
• Legal Compliance: We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our customers or the public.
• Business Transfers: If Tío Lolo's is sold, merged, or undergoes a similar transaction, your information may be transferred as part of that deal, subject to this Privacy Policy.

4. Data Security

We use reasonable administrative, technical, and physical measures to protect the information we hold. Payment processing is handled by PCI-compliant providers, and we do not store full credit card numbers on our systems. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to keep the site functioning, remember preferences, and understand how visitors use the site. You can control cookies through your browser settings — however, disabling cookies may affect website functionality.

We may use analytics services (such as Google Analytics) to understand site usage. These services may set their own cookies and collect information governed by their own privacy policies.

6. Data Retention

We keep your information only as long as needed to provide our services, comply with our legal obligations, resolve disputes, and enforce our agreements. Event records and related correspondence are generally retained for up to seven (7) years after the event for tax, accounting, and legal purposes. Marketing contacts are retained until you unsubscribe.

7. Children's Privacy

Our services are intended for adults age 18 and over. We do not knowingly collect personal information from children under 13. If you believe a child has provided us information, please contact us and we will delete it promptly.

8. Your Rights and Choices

You have the following choices regarding your personal information:

• Access and Correction: You may request a copy of the personal information we hold about you and ask us to correct anything inaccurate.
• Deletion: You may request that we delete your personal information, subject to legal recordkeeping requirements (for example, tax records).
• Marketing Opt-Out: You may unsubscribe from marketing emails using the link in any marketing message, or by contacting us directly.
• Do Not Sell or Share: We do not sell your personal information and do not share it for cross-context behavioral advertising.

Florida Residents

Under the Florida Digital Bill of Rights, Florida residents have rights to access, correct, delete, and obtain a portable copy of their personal data, and to opt out of targeted advertising or sale of personal data. To exercise these rights, contact us using the information below.

California Residents

Under the California Consumer Privacy Act (CCPA), California residents have rights to know what personal information we have collected, to request deletion, to correct inaccurate information, and to opt out of the sale or sharing of personal information. We do not sell your personal information. To exercise these rights, contact us using the information below.

9. Third-Party Links and Services

Our website may link to third-party sites (such as social media or payment processors). We are not responsible for the privacy practices of those sites. We encourage you to review their privacy policies before providing any information.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Last Updated" date at the top of this page. If changes are material, we will provide additional notice (for example, by email or a notice on our website). Your continued use of our services after changes take effect means you accept the updated Policy.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, please contact us at: