Terms of Service

These Terms of Service ("Terms") govern your use of the website, services, and catering offered by Tío Lolo's Mini Pancakes LLC ("Tío Lolo's," "we," "our," or "us"). By accessing our website, requesting a quote, or booking a service, you agree to these Terms. If you do not agree, please do not use our website or services.

1. About Tío Lolo's Mini Pancakes

Tío Lolo's Mini Pancakes is a Florida limited liability company providing mobile mini pancake catering for weddings, corporate events, private gatherings, and other functions, primarily serving the Tampa Bay area.

2. Services

We provide mobile catering services that may include on-site cooking, setup of catering equipment, service to guests, and clean-up of our equipment. The specific services, menu, quantities, staffing, and timing for your event will be detailed in the event agreement or quote you receive from us.

We reserve the right to limit our service area, modify our menu, or decline any booking at our discretion.

3. Booking and Reservations

Inquiry and Quote

All bookings begin with an inquiry. Quotes are based on the information you provide, including event date, location, guest count, menu selections, and time required. Quotes are estimates and remain valid for 14 days unless otherwise stated.

Confirmation and Deposit

A booking is not confirmed until both of the following occur:

• You return a signed event agreement, OR confirm in writing (email or text) that you accept the quote and these Terms; and
• We receive your non-refundable deposit (typically 25% to 50% of the total estimated cost, as stated in your quote).

Until both steps are complete, your event date is not reserved and may be booked by another client.

Final Guest Count

Final guest counts must be confirmed no later than seven (7) days before your event. Increases after that point are subject to availability and may incur a rush surcharge. The minimum charge is based on the final confirmed count or the actual count served, whichever is higher.

4. Payment Terms

Unless otherwise agreed in writing:

• A non-refundable deposit is due to confirm the booking, as stated above.
• The remaining balance is due no later than seven (7) days before the event.
• We accept payment by credit card, debit card, ACH transfer, and other methods identified at the time of booking. Cash payments may be accepted at our discretion.
• Late payments may delay or cancel service. Balances unpaid 24 hours before the event may result in cancellation with no refund of the deposit.
• A service fee, travel fee, or gratuity may be added depending on the event location and scope, as identified in your quote.
• Florida sales tax will be added where applicable.

5. Cancellation and Refund Policy

Cancellation by You

All cancellations must be in writing (email is sufficient). Refunds, if any, are based on when we receive your written cancellation:

• More than 30 days before the event: Deposit is non-refundable. Any amounts paid above the deposit will be refunded.
• 15 to 30 days before the event: Deposit is non-refundable, and 50% of the total event cost is owed.
• 14 days or fewer before the event: Full event cost is owed.

Rescheduling

We will make reasonable efforts to accommodate a one-time reschedule to a new date within 12 months, subject to our availability. Rescheduling requested within 14 days of the event may incur a rescheduling fee.

Cancellation by Us

In the rare event that we must cancel for any reason within our control, we will refund all amounts you have paid, including the deposit. Our liability for cancellation by us is limited to this refund.

6. Force Majeure

Neither party is responsible for failure to perform due to events outside reasonable control, including but not limited to: hurricanes, tropical storms, severe weather, fires, floods, pandemics, government orders, power outages, road closures, accidents, or other emergencies. If an event of force majeure prevents us from performing, we will work with you in good faith to reschedule. If rescheduling is not possible, deposits paid will be retained to cover preparation, planning, and ingredient costs already incurred, with any unused amounts refunded.

7. Allergens, Dietary Restrictions, and Food Safety

It is the client's responsibility to:

• Notify us of any guest allergies or dietary restrictions at least seven (7) days before the event
• Inform their guests that food is prepared in a shared kitchen environment
• Ensure that any guests with severe allergies make their own informed decisions about consumption

To the maximum extent permitted by law, Tío Lolo's is not liable for any allergic reactions, illness, or other adverse health effects resulting from consumption of our food.

8. Venue, Setup, and Equipment

By booking with us, you confirm that:

• You have authority to host the event at the chosen venue, and you have obtained any required permissions or permits
• The venue can safely accommodate our equipment (including any heat sources, gas, or electrical needs)
• Adequate space, a level surface, and reasonable access for loading and unloading will be available
• Power, water, or shelter will be provided as agreed at booking
• You will inform us of any venue rules, restrictions, time limits, or insurance requirements in advance

You are responsible for any damages to our equipment caused by guests, attendees, or venue conditions outside our reasonable control.

9. Photography and Media

We may take photos or short videos of our setup, food, and service at events for use in marketing, social media, and our website. We will not identify guests by name without consent. If you do not want any photos taken at your event, please notify us in writing at least 48 hours before the event.

By booking with us, you grant Tío Lolo's a non-exclusive, royalty-free license to use such media for promotional purposes, subject to the opt-out above.

10. Limitation of Liability

To the maximum extent permitted by Florida law, Tío Lolo's total liability arising out of or relating to your event, our services, or these Terms shall not exceed the total amount you paid us for the event in question. We are not liable for indirect, incidental, special, consequential, or punitive damages, including lost profits, lost business, or emotional distress, even if we have been advised of the possibility of such damages.

11. Indemnification

You agree to indemnify, defend, and hold harmless Tío Lolo's, its owners, employees, and contractors from any third-party claims, damages, losses, liabilities, and expenses (including reasonable attorneys' fees) arising out of or related to: (a) your breach of these Terms; (b) any violation of law or third-party rights by you or your guests; (c) any allergen, dietary, or food-related claim that we were not informed of at least seven (7) days before the event; or (d) damage to our equipment caused by you, your guests, or the venue.

12. Website Use

Our website is provided "as is" and "as available." We make no warranties about the accuracy, reliability, or availability of the site. You agree not to: misuse the site or interfere with its operation; attempt to access areas you are not authorized to access; copy or reproduce content without permission; or use the site for any unlawful purpose.

13. Intellectual Property

All content on our website and in our marketing materials — including our name, logo, recipes, menus, photographs, videos, designs, and other materials — is owned by Tío Lolo's or our licensors. You may not copy, reproduce, distribute, or create derivative works without our prior written permission.

14. Governing Law and Venue

These Terms are governed by the laws of the State of Florida, without regard to its conflict of laws rules. Any dispute relating to these Terms or our services shall be resolved in the state or federal courts located in Pinellas County, Florida, and you consent to the personal jurisdiction of those courts.

15. Dispute Resolution

Before filing any formal legal action, both parties agree to first attempt in good faith to resolve any dispute through direct discussion. If we cannot resolve it within thirty (30) days of written notice, either party may proceed with formal legal action subject to Section 14.

16. Changes to These Terms

We may update these Terms from time to time. The current version will always be posted on our website with a revised "Last Updated" date. Your continued use of our services after changes take effect means you accept the revised Terms. For active bookings, the version of these Terms in effect at the time of your booking confirmation will apply unless we both agree to the updated version in writing.

17. Severability and Entire Agreement

If any provision of these Terms is found to be unenforceable, the remaining provisions remain in full force and effect. These Terms, together with any written event agreement we sign with you, represent the entire agreement between you and Tío Lolo's regarding your event and supersede any prior discussions or agreements.

18. Contact Us

For questions about these Terms, please contact: